Frequent Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  1. How do I volunteer?

    How do I volunteer for a Project Helping Hands Medical Team ?
    The first step is to look at the teams that are currently available and decide which one interests you the most. Next, complete the on-line volunteer application form. Please note that there is a $300 non-refundable application fee that will be applied towards the cost of the trip. Once you have submitted your application, Project Helping Hands (PHH) will contact you to let you know what the next steps are. PHH is committed to helping guide volunteers throughout the process.

  2. How long is a trip?

    How long are the team deployments?
    Most teams with PHH last 14 days with 10-12 days being dedicated to clinic.

  3. Is it safe?

    Are PHH teams safe?
    Project Helping Hands considers the first and foremost responsibility to team members to be that of safety. We work diligently with our in-country hosts to ensure optimal safety. PHH also monitors government websites for safety alerts.

  4. Do I have to be a medical professional?

    Do I need to be a licensed medical professional?
    No. Generally, each team has a small percentage of non-medical volunteers who serve in a variety of roles, including managing the reading glass station. PHH values both medical and non-medical volunteers greatly.

  5. What if I don't speak the language?

    Do I need to speak the language of the country I'm traveling to?
    PHH collaborates with in-country hosts to provide translators for the team. The translators are provided with educational materials before the team arrives. This affords the translators with an opportunity to enhance their education and also promotes teamwork.

  6. How much does it cost?

    What do I have to pay to join a PHH team?
    The cost of the trips vary depending on which team you choose. The link to the countries provides specific trip information. Team members should be aware that the cost covers airfare, lodging, food, visas…pretty much everything you will need from the time you depart until you return. The exception is that tteam members will need to secure their own passports and immunizations. We also provide fundraising tools to help you raise the money for deployment.

  7. How are logistics handled?

    Who handles arrangements for airfare, lodging, meals, ect.?
    PHH takes care of all the logistics. Your team leader will guide you through the entire process. Your team leader will also be able to answer specifics about things such as what
    the food is like, what clothing you should bring, and rooming layouts.

  8. What is the cancellation/refund policy in the event that I have to withdraw from a team?

    You are required to submit a $300.00 deposit when you apply for a team. This deposit is only refundable if you are not chosen as a team member for the team in which you applied. In the event that you are accepted to the team and you decide to withdraw from the team, the deposit is not refundable. You do have the option to transfer the deposit funds to another team within one year from the original deposit payment date.

    Once accepted for a team any/all funds paid toward your trip are non-refundable in the event that you decide to withdraw from the team or the team is cancelled. If the funds are un-encumbered at the time of withdraw (Meaning airline tickets are not yet purchased and in-country funds not yet distributed) you have the option to transfer funds to another trip/team within one year of your original team acceptance date. After that point in time the funds will roll into PHH general fund.

    Any and all funds that are applied to your account above and beyond your trip price will be applied toward your team's contingency fund. These overpayment funds can not be re-imbursed back to the team members.

  9. What impact does PHH make?

    How does PHH make a lasting impact in the communities they serve?
    PHH works diligently to collaborate with people in the communities to enhance education and identify resources our patients could use. We focus on both general healthcare and education to provide a sustaining improvement beyond the time we have clinics open.

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